Refund policy

Made to order, just for you

Each item is made especially for you. If your order arrives as ordered and described, we’re unable to offer a refund because you’ve changed your mind or would prefer a different size or color. If something is damaged, faulty, misprinted, or different from what you ordered or what the product description promised, we’re here to help.

Let us help

Email info@bunnyandbourbon.com with your order number, a short description of the problem, and clear photos if you can. Photos of the packaging can help too. You can still ask for help with a faulty or incorrect item if you no longer have the packaging or tags, or have already worn it.

Please get in touch as soon as you notice a problem, ideally within 14 calendar days of delivery. That timing helps us look into it, but it isn’t a general return window or a cutoff for getting help. If you spot an issue later, please reach out then.

We’ll take a look and arrange a replacement, refund, or another suitable solution. The same help is available for sale, seasonal, and personalized items.

If your package is delayed, seems lost, or says delivered but hasn’t arrived, please get in touch as soon as you can so we can help look into it.

What happens next

Please contact us before sending anything back. We’ll let you know whether a return is needed and walk you through the shipping arrangements and next steps.

If you’re due a refund, we’ll send it to your original payment method, unless we agree on another method or the law requires one. We’ll let you know when it’s been issued. Your bank or payment provider may need a little more time to show it in your account.

Your rights

Your rights under consumer law still apply, including any right to cancel or get help with faulty or incorrectly described items. Nothing in this policy takes those rights away.